Refund Policy

1. Eligible returns

Unopened, unused product in its original packaging may be returned within 14 days of delivery for a refund of the product price. Shipping charges are non-refundable and return shipping is the customer's responsibility.

2. Non-refundable items

• Any vial or bottle whose seal has been opened or tampered with.
• Any product that has been reconstituted, diluted, or transferred out of its original container.
• Any product that has been exposed to temperatures outside its stated storage range (temperature-abused).
• Bacteriostatic water and other single-use consumables once opened.
• Any product where the tamper-evident seal is broken.

3. Damaged, defective, or lost shipments

• If your shipment arrives visibly damaged, refuse delivery if possible and notify us the same day.
• If a product is damaged, leaking, or out of spec on arrival, email us at research@pricks.co within 72 hours of delivery with your order number and clear photos. We will replace the affected item at no charge.
• If tracking shows a package as lost in transit for more than 7 business days after the last scan, contact us and we will open a carrier claim and reship or refund at our discretion.

4. Order cancellations

You may cancel an order for any reason before it ships. Once a shipping label has been generated or the package has been handed to the carrier, cancellation is no longer possible and the order must be handled as a return.

5. Refund processing

Card refunds are issued to the original payment method and typically appear within 5–10 business days depending on your bank. Manual-payment refunds (Zelle/Venmo) are returned to the same handle the payment came from.

6. How to request a refund

Email research@pricks.co with your order number, the reason for the return, and any supporting photos. Do not ship product back until we have confirmed the return in writing and provided a return address. Unauthorized returns may not be accepted.

7. Chargebacks

If you have an issue with an order please contact us first — we will always try to resolve it. Filing a chargeback without contacting us may result in your account being closed and future orders declined.